PRIVACY POLICY

Effective Date: 01 January 2025

TumTim is owned and operated by INDOGLOBAL DEFTECH LLP (LLPIN: AAY-6197). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, mobile application, or purchase products from our Platform.

1. Information We Collect

(a) Personal Information

1. Name
2. Mobile Number
3. Email Address
4. Billing Address
5. Shipping Address
6. Payment Information
7. Order History

(b) Non-Personal Information

1. IP Address
2. Browser Information
3. Device Information
4. Operating System
5. Website Usage Data
6. Analytics Information

(c) Cookies

We use cookies and similar technologies to:

1. Improve website functionality
2. Enhance user experience
3. Remember customer preferences
4. Analyze website traffic
5. Improve security and performance

You may disable cookies through your browser settings; however, some features of the Platform may not function properly.

2. How We Use Your Information

We use the information collected to:

1. Process Orders
2. Process Secure Payments
3. Deliver Products
4. Provide Customer Support
5. Send Order & Shipping Updates
6. Improve Website Performance
7. Personalize Your Shopping Experience
8. Prevent Fraudulent Activities
9. Comply with Legal Requirements
10. Send Promotional Offers (only with your consent)

3. Information Sharing

We do not sell, rent, or trade your personal information.

Information may be shared with:

1. Delivery & Logistics Partners
2. Payment Gateway Providers
3. Technology Service Providers
4. Marketing Service Providers (with your consent)
5. Government Authorities where required by law

All third-party partners are required to maintain the confidentiality and security of your information.

4. Data Security

We use industry-standard security measures to protect customer information and transactions, including:

1. SSL Encryption
2. Secure Servers
3. Access Control Systems
4. Firewall Protection
5. Continuous Security Monitoring

Although we take reasonable steps to safeguard your data, no online platform can guarantee complete security.

5. Customer Rights

You have the right to:

1. Access your personal information
2. Update or correct your information
3. Request deletion of your personal information
4. Withdraw marketing consent
5. Request a copy of your stored information

For such requests, please contact us at:

Email: info@tumtim.in

6. Data Retention

Customer information is retained only for as long as necessary to:

1. Complete orders
2. Provide customer support
3. Meet legal and regulatory obligations
4. Resolve disputes
5. Prevent fraud and misuse

7. Third-Party Links

Our Platform may contain links to third-party websites.

TumTim and INDOGLOBAL DEFTECH LLP are not responsible for the content, privacy practices, or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

8. Children's Privacy

Our services are intended for purchases made by adults. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that personal information of a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

9. Policy Updates

This Privacy Policy may be updated from time to time.

Any changes will be published on this page with the revised Effective Date.

Your continued use of the Platform after any updates constitutes acceptance of the revised Privacy Policy.

10. Contact Information

INDOGLOBAL DEFTECH LLP (LLPIN: AAY-6197)

Corporate Office: S AF-005-007, 1st Floor, Conscient One, Sector 109, Gurugram, Haryana – 122006, India

Registered Office: 510 PRAKASHDEEP BUILDING, TOLSTOY MARG, CONNAUGHT PLACE, NEW DELHI, Delhi – 110001, India

Email: info@tumtim.in

Phone: +91 8386868609

Website: https://tumtim.in