TERMS & CONDITIONS

Effective Date: 01 January 2025

Welcome to TumTim. These Terms & Conditions ("Terms") govern your use of the TumTim website and mobile application ("Platform") and your purchase of toys, baby products, educational products, games, and related items.

By accessing or using our Platform, you agree to comply with these Terms. Please read them carefully before using our services.

1. Company Information

TumTim

Owned and Operated by: INDOGLOBAL DEFTECH LLP (LLPIN: AAY-6197)

Website: https://tumtim.in

Email: info@tumtim.in

Phone: +91 8386868609

Corporate Office: S AF-005-007, 1st Floor, Conscient One, Sector 109, Gurugram, Haryana – 122006, India

Registered Office: 510 PRAKASHDEEP BUILDING, TOLSTOY MARG, CONNAUGHT PLACE, NEW DELHI, Delhi – 110001, India

2. Eligibility

To purchase products or use our Platform, you must be at least 18 years of age or have the consent of a parent or legal guardian.

By using TumTim, you confirm that you meet this requirement.

3. Account Registration

To access certain features or place orders, you may need to create an account.

You agree to:

Provide accurate and complete information.
Keep your account information updated.
Maintain the confidentiality of your login credentials.
Accept responsibility for all activities performed through your account.

4. Products and Pricing

TumTim offers a wide range of:

Educational Toys
Baby Toys
Building Blocks
Remote Control Toys
Dolls & Soft Toys
Board Games
Puzzles
Ride-On Toys
Art & Craft Kits
Outdoor Toys
Kids Accessories
Learning Products

Product prices and availability may change without prior notice.

We make every effort to ensure product descriptions, images, specifications, and prices are accurate. However, occasional errors may occur.

Product colors, packaging, and designs may vary slightly from the images displayed due to manufacturer updates or screen settings.

5. Product Safety

Parents and guardians are advised to follow:

Recommended age guidelines.
Safety instructions.
Manufacturer warnings.
Adult supervision requirements (where applicable).

TumTim shall not be responsible for injuries resulting from improper use of products.

6. Orders and Payments

Orders are subject to acceptance and product availability.
TumTim reserves the right to cancel any order due to stock unavailability, pricing errors, payment issues, or suspected fraudulent activity.
Accepted payment methods include:
Credit Cards
Debit Cards
UPI
Net Banking
Wallets
EMI (where available)
Cash on Delivery (selected products and locations)

All payments must be made in Indian Rupees (INR).

7. Shipping and Delivery

Orders are generally processed within 1–2 working days.

Delivery usually takes 3–7 business days, depending on your location.

Shipping timelines may vary during festivals, public holidays, or due to courier-related delays.

8. Returns and Refunds

Returns and refunds are governed by our Return Policy and Refund Policy.

Only eligible products returned within the specified time frame will qualify for replacement or refund.

9. Warranty

Some products may include a manufacturer's warranty.

Warranty does not cover:

Normal wear and tear
Physical damage
Water damage
Improper handling
Battery leakage
Unauthorized repairs or modifications

Please refer to the product page for warranty details.

10. User Conduct

You agree not to:

Violate any applicable laws.
Submit false or misleading information.
Use the Platform for fraudulent activities.
Attempt unauthorized access to our systems.
Upload malicious software or harmful content.
Interfere with the security or functionality of the Platform.

11. Intellectual Property

All content on the TumTim Platform, including:

Logo
Product Images
Graphics
Videos
Text
Icons
Product Descriptions
Website Design

is the intellectual property of TumTim or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12. Limitation of Liability

TumTim and INDOGLOBAL DEFTECH LLP shall not be liable for any indirect, incidental, consequential, or special damages arising from:

Use of the Platform
Product usage
Delivery delays
Technical interruptions
Pricing errors
Third-party services

Our maximum liability shall not exceed the purchase price of the product.

13. Indemnification

You agree to indemnify and hold harmless TumTim, INDOGLOBAL DEFTECH LLP, its directors, employees, affiliates, and partners against any claims, losses, liabilities, damages, or expenses arising from your misuse of the Platform or violation of these Terms.

14. Privacy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy.

By using TumTim, you consent to such collection and use of your information.

15. Changes to Terms

TumTim reserves the right to update or modify these Terms at any time.

Any changes will be posted on this page with the revised Effective Date.

Continued use of the Platform after such updates constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us. TumTim

Owned and Operated by INDOGLOBAL DEFTECH LLP (LLPIN: AAY-6197)